Hilton Hotels & Resorts has released the recipients of the 2014 Hilton Brands Awards for high performance, including the five properties awarded the Connie Award (named after the brand’s founder, Conrad Hilton) for top-performing hotels in the Hilton portfolio that excel in three key areas: quality assurance audits measuring brand standards, cleanliness and property condition; customer scores rating staff service; and guest loyalty.
This year’s winners in such categories as overall service, marketing, brand culture and housekeeping are as follows:
Connie Award
- Large Hotel: Hilton Columbus Downtown
- Small Hotel: Hilton Phoenix Chandler
- International Hotels: Hilton Shijiazhuang, Hilton Imperial Dubrovnik and Hilton Marsa Alam Nubian Resort
Award of Excellence
- Large Hotels: Hilton Americas-Houston, Hilton Orlando Bonnet Creek, Hilton Omaha, Hilton Orlando and Hilton Cincinnati Netherland Plaza
- Small Hotels: Hilton Dallas/Southlake Town Square, Hilton Lima Miraflores, Hilton Scranton & Conference Center, The Inn at Penn, a Hilton Hotel and The Waterfront Beach Resort, a Hilton Hotel
- International Hotels: Hilton Hangzhou Qiandao Lake Resort, Hilton Beijing Capital Airport, Hilton Moorea Lagoon Resort and Spa, Hilton Chennai, Hilton Queenstown Resort & Spa, Hilton Bursa Convention Center and Spa, Hilton Dalaman Sarigerme Resort & Spa, Hilton Frankfurt Airport,Hilton at St. George's Park, Burton upon Trent, Hilton Prague Old Town, Hilton Sharm Dreams Resort, Hilton Sharm Waterfalls Resort, Madinah Hilton, Hilton Ras Al Khaimah Resort & Spa and Hilton Dubai Jumeirah Resort
Food & Beverage Awards
Highest SALT (Satisfaction and Loyalty Tracking) Score:
- Large Hotel: Hilton Cincinnati Netherland Plaza
- Small Hotel: Hilton St. Augustine Historic Bayfront
- International Hotels: Hilton Hangzhou Qiandao Lake Resort, Adana HiltonSA and Hilton Marsa Alam Nubian Resort
Most Improved:
- Large Hotel: Hilton Hawaiian Village Waikiki Beach Resort
- Small Hotel: Hilton Villahermosa & Conference Center
- International Hotels: Hilton Hanoi Opera, Hilton Southampton and Hilton Addis Ababa
Housekeeping Awards
Highest SALT Score:
- Large Hotel: Hilton Columbus Downtown
- Small Hotel: Hilton Nashville Downtown
- International Hotels: Hilton Hangzhou Qiandao Lake Resort, Hilton at St. George's Park, Burton upon Trent and Hilton Marsa Alam Nubian Resort
Most Improved:
- Large Hotel: Hilton Fort Lauderdale Marina
- Small Hotel: Hilton Harrisburg
- International Hotels: Hilton Colombo, Hilton Newport and Makkah Hilton Towers
Make It Right Awards
Highest SALT Score
- Large Hotel: Hilton Columbus Downtown
- Small Hotel: Hilton Phoenix Chandler
- International Hotels: Hilton Hangzhou Qiandao Lake Resort, Hilton Imperial Dubrovnikand Hilton Marsa Alam Nubian Resort
Most Improved
- Large Hotel: Pointe Hilton Squaw Peak Resort
- Small Hotel: Hilton Stamford Hotel & Executive Meeting Center
- International Hotels: Hilton Colombo, Hilton Edinburgh Grosvenor and Makkah Hilton Towers
Annual Blue Energy Award, which recognizes the properties that best demonstrate the brand's Blue Energy Culture through activities and accomplishments in five areas: guest relations, team member relations, community relations/Bright Blue Futures, sustainability and contribution to the H360 Community website:
- Large Hotel: Hilton Americas-Houston
- Small Hotel: Hilton Montreal/Laval
- International Hotels: Hilton Shijiazhuang, Hilton Prague Old Town and Hilton Sharm Waterfalls Resort
Best Launch Marketing Campaign, which honors teams that engineer the successful launch of a new hotel, hotel conversion, major renovation or new hotel facility (such as a restaurant or spa) using both traditional and digital tactics:
- Americas: Hilton Harrisburg
- International Hotels: Hilton Tokyo, Hilton Istanbul Bomonti Hotel & Conference Center and Hilton Suites Makkah
Best Social Media Engagement
- Americas: Hilton Waikoloa Village
- International Hotels: Hilton Beijing Capital Airport, Hilton Molino Stucky Venice and Hilton Ras Al Khaimah Resort & Spa
Best Tactical Marketing Campaign to Drive Revenue
- Americas: Hilton Waikoloa Village
- International Hotels: Hilton Fukuoka Sea Hawk, Hilton London Gatwick Airport and Hilton Alexandria Green Plaza
Leader of the Year Award, presented to the nominated General Manager, Hotel ManageHotel Manager or Resident Manager that best represents the Hilton Brand Values and Promise in their hotel, with their management company and in the community:
- Americas: Joe Palmieri (Hilton Americas - Houston)
- International Hotels: Grace Lau (Hilton Guangzhou Tianhe), Rainer Gieringer (Hilton Budapest) and Ahmed Salama (Hilton Pyramids Golf Resort)
Community Service Award
- Americas: Hilton Los Cabos Beach & Golf Resort
- International Hotels: Hilton Guangzhou Tianhe, Hilton Prague, Hilton Edinburgh Airport, Hilton Pyramids Golf Resort and Transcorp Hilton Abuja
Living Sustainably Award
- Americas: Hilton Chicago
- International Hotels: Hilton Singapore, Hilton Shijiazhuang, Hilton London Gatwick Airport and Hilton Sharjah
H360 Web Community Award, presented to properties that demonstrate outstanding utilization of the internal website, percentage of active Team Members and engagement:
- Americas: Hilton Santo Domingo
- International Hotels: Hilton Haikou Meilan, Hilton London Gatwick Airport and Marsa Alam Nubian Resort
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