Hyatt Announces New Cancellation Policy

Hyatt is extending its cancellation fee waivers through June 30, 2020. 

Here are the details: 

Existing reservations for upcoming travel through June 30, 2020:

All existing reservations (booked April 1 or before) for arrivals through June 30, 2020 can be cancelled or changed at no cost up to 24 hours before the guests' scheduled arrival, which includes Advance Purchase Rate reservations.

New reservations for any future travel: 

Reservations booked between April 2, 2020 and June 30, 2020 – for any future arrival date – can be changed or cancelled at no charge up to 24 hours before the guest's scheduled arrival. This includes Advance Purchase Rate reservations.

Exceptions include reservations booked after April 1, 2020 at Destination Residences and Special Events Rate reservations booked after April 1, 2020. Special Event Rate cancellation policies will be detailed in the rate’s Rate Rules section when booking.

Note: Reservations can be cancelled or changed up to 24 hours before a scheduled arrival on or via the World of Hyatt app (subject to the exceptions noted above).  

Policies are applicable to bookings made through Hyatt directly. Hyatt says guests who made a reservations through online travel agents or other third parties should reach out to their booking provider for details on their policies and for assistance. Policies are not applicable to convention and group business because of their contractual nature. Guests with reservations at a Hyatt Residence Club property who did not book through Hyatt channels can contact Hyatt Residence Club.

Extending World of Hyatt loyalty program benefits

The company is receiving feedback from World of Hyatt members and using it to amend the program. To advance care, World of Hyatt benefits will be expanded in the following ways for all members around the world: 

  • More time to use points: Hyatt is suspending the forfeiture of points through December 31, 2020. The general policy is that points do not expire, but they will be forfeited if a member’s account is inactive for two years.
  • More time to use earned awards: All unused Free Night, Suite Upgrade or Club Lounge Access awards with expiration dates between March 1, 2020 and December 31, 2020 will be extended to December 31, 2021. This includes existing awards and awards that may be earned throughout this year with a 2020 expiration date. Members do not need to take action, since the award extension will be generated by World of Hyatt. Awards that expired between March 1 and March 31, 2020 will be replaced with new ones on April 20, 2020. All other qualifying, unused awards will be updated by the 20th day of the month in which the award would have originally expired.
  • More time for elite members to experience their status and benefits: Status and benefits will be extended for all existing elite members; they will not have to re-qualify. The guests' status as of March 31, 2020 – whether Discoverist, Explorist or Globalist –  will be automatically updated to reflect a February 28, 2022 expiration date. Hyatt says all elite tier extensions should be reflected in members’ accounts no later than April 15, 2020.

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