InterContinental Rolls Out Hotel “Smart Rooms” in China

Photo by ipopba/iStock/Getty Images Plus/Getty Images

InterContinental Hotels & Resorts is rolling out AI-powered “smart rooms” developed in partnership with Chinese language Internet search provider Baidu. The rooms have debuted at the InterContinental Beijing Sanlitun and InterContinental Guangzhou Exhibition Centre, with plans calling for them to roll out at InterContinental hotels in gateway cities and key destinations across China within the year.

Aimed at using artificial intelligence (AI) to improve the customer experience, the smart rooms will incorporate AI-powered voice controls that InterContinental says will deliver a more natural human-computer interactive experience. Guests will be able to switch settings between work and leisure modes, as well as enjoy a more convenient room service experience. The solution will also extend to the hotel’s backstage management system, including customizing information and resetting devices.

Intercontinental Hotels Group (IHG), InterContinental’s parent company, inked a partnership with Baidu on AI development last November. The AI powering the smart rooms is a custom solution powered by Baidu’s DuerOS Platform. In the future, IHG and Baidu said they will continue to explore further intelligent hospitality solutions.


Like this story? Subscribe to Daily News & Deals!

Featuring breaking news on the latest product launches, deals, sales promotions, and executive appointments. Be sure to sign-up for this free industry daily newsletter.

Related Stories

ARC, Alipay Ink Deal to Help Travel Agents Sell to Chinese Travelers

Aventura World Introduces New Website

Marriott Caribbean & Latin America Resorts Launch New AR App

Stats: Biometric Airports Could Create 7 to 19 Million Jobs

Suggested Articles

While it's often more safe than you think to travel with kids and young babies, here are some things you should to know to be as prepared as possible.

The resort has started taking reservations for February 2020 at the new Desire Mansion. Learn more here.

The Carnival Cruise Line ship will operate a special four-day sailing to Cozumel out of its homeport of Galveston on July 23, and bookings are open now. More…