New Marriott Program Educates Potential Caribbean, Mexico Clients Before They Book

Travel Agent was in New York last week for a Marriott International-hosted event in which we got the skinny on a new program the company is launching with hopes of keeping its guest well informed way before they even book.

Marriott and Renaissance Caribbean & Mexico Resorts announced the launch of its Sunbassador program. Guests of Marriott’s resort collection can now interact virtually with knowledgeable hotel staff—known as “Sunbassadors”—to ask pertinent travel questions and receive first-hand information about any of the collection’s nine full-service properties.

Offered exclusively by Marriott Resorts, the collection’s Sunbassadors are a select group of on-property staff who hold vast expertise about the Marriott vacation experience. The Sunbassadors’ broad knowledge of the resort collection and its distinct range of amenities will help vacationers plan upcoming trips and recommend specific properties and destinations based on a traveler’s interests.

Using Marriott’s Sunbassador program, guests gain added confidence in the resort portfolio by connecting with qualified team members prior to booking or embarking on their vacation.

From golf and extreme adventure to Caribbean culture and romance, each Sunbassador’s area of expertise is a key element of the Marriott Resort experience. Sunbassadors not only act as collection-wide spokespeople about their respective specialty, they also serve as local area knowledge experts for their resort property. Client’s choices range from a Caribbean Culture Sunbassador to a Tequila Sunbassador.

Travelers can correspond directly with the Sunbassador of their choosing via to explore and learn about any of the nine distinct properties within the Marriott Caribbean and Mexico resort collection.


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