Ritz-Carlton Takes Top Honors in J.D. Power Guest Satisfaction Study

A non-smoking hotel environment and environmental responsibility factored highly in the 2007 J.D. Power and Associates North America Hotel Guest Satisfaction Index Study released Tuesday. The study is based on responses culled from 47,634 guests who stayed in a hotel between May 2006 and June 2007. The study found that although nearly three-fourths of hotel guests willingly participate in programs that promote green initiatives, many guests remain clueless on whether these types of programs are offered at the hotel property they stay. The study also finds that 82 percent of guests prefer a smoke-free hotel environment, perhaps a reason why Marriott brands rated highly in each of its categories. (Marriott banned smoking in all its North American lodging brands last September.) This year's winners include in luxury, Ritz-Carlton; upscale, Embassy Suites; midprice full service, Hilton Garden Inn; midprice limited service, Drury Inn & Suites; economy/budget, Microtel Inns & Suites; and in extended stay, Homewood Suites.

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Pivoting Back to Travel: Phase 4

Are you prepared to guide your clients through the “new normal” of travel? Join us December 15, 2020 from 1pm-2:20pm EST for Pivoting Back to Travel: Phase 4. The upcoming installment of our FREE virtual series will feature presentations from the Cayman Islands, Dominican Republic, and Seabourn on their most up-to-date travel procedures, health & safety protocols they’ve implemented to keep guests safe, activities that are open to visitors, what your clients need to know while on their trip and more! Visit www.pivotingbacktotravel to view the full agenda and register for your FREE pass.
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