Guests impacted by a hurricane will now receive a 100 percent refund from The Sands at Grace Bay. The Turks and Caicos resort will cover any portion of the guests’ stay impacted by a Hurricane Watch or Warning.
The new No-Hassle, 100% Refund Policy follows the warnings issued by the NOAA National Hurricane Center. Guests can choose to cancel their stay and receive the full refund if it issues a Hurricane Watch of Warning that places Turks and Caicos within the three-day white cone of uncertainty for a hurricane. The resort will not cover guests affected by tropical storms.
In order to receive the full refund, those impacted must reach out to the resort or whoever booked their vacation package. They must specifically refer to the Harling Group/ The Sands at Grace Bay Hurricane Guarantee policy.
Guests who cancel before they arrive because of predicted hurricane conditions will receive a full refund. Those leaving early will be given a full refund for the nights they do not use. If travelers arrive a day or more late, the resort will refund the missed days or, if the guest chooses, provide the option of extending their stay to the original length as is available.
If the Turks and Caicos government orders a mandatory evacuation, guests will be refunded any unused days. In the event that guests cannot depart and the hurricane does land, guests will be offered a distressed rate for those days. If the hurricane damages the resort and makes it uninhabitable while it is being repaired, guests will be refunded for those days too.