Scott Koepf has moved from Avoya Travel to Cruise Planners, an American Express Travel Representative, where he will serve as the home-based travel agent franchise network’s vice president of strategic development. In his new role, Koepf will lead Cruise Planners’ training and events team, exploring new opportunities for strategic development and helping Cruise Planners travel agents to continue to develop their franchises. The appointment is effective March 2018.
Most recently Koepf served as senior vice president of sales at Avoya. He has also held leadership roles at Cruise Holidays and Nexion, as well as served as president of NACTA. He began his career in travel as a cruise franchise owner, and has also been an entertainer onboard a cruise ship. He has also often been quoted as an expert in travel media, Cruise Planners said.
Agents can contact Koepf directly at [email protected].
The new appointment comes as Cruise Planners is beefing up its tech tools for travel agents with the launch of its new, proprietary booking and customer relationship management platform, CP Maxx. The new system allows Cruise Planners travel agents to manage their business from a variety of digital devices, including desktop and mobile, and also works with Amazon’s Alexa artificial intelligence to allow Cruise Planners clients to ask questions about their vacation, or to serve as a voice-activated digital assistant for travel agents.