Keeping an eye on who’s who in the cruise industry? MSC Cruises and Windstar Cruises have just announced new appointments to their executive teams.
MSC has named Adam Snitzer as its new senior vice president of guest services for North America, where he will oversee the North American travel agent and consumer call centers, group operations, customer service and revenue management.
Before joining MSC, Snitzer led Peak Revenue Performance, an international consulting firm specializing in the travel business. He has more than 18 years of experience in the cruise industry, having worked with Seabourn Cruise Line, Costa Cruises, Norwegian Cruise Line and Royal Caribbean International. Snitzer began his career at the American Express Company.
Windstar, meanwhile, has named Paul Barrett as its new vice president of technical operations, effective immediately. The role will see Barrett responsible for the small ship line’s technical operations department, overseeing all related aspects with regard to safety and regulatory compliance, inventory control and purchasing, shipyard projects and refits. He will also oversee the Engine Department, to ensure timely, diligent and efficient maintenance and safe operation, with a minimum environmental impact, and related procedures.
Barrett has over 30 years of experience in marine engineering and technical operations, most recently working for Holland America. Before that he was VP technical operations at Princess Cruises, and he began his career as an engineer officer with P&O Cruises in 1984.
The moves are the latest of several executive appointments in the cruise industry. Last week Celestyal Cruises named Tom Cogan its new VP sales and marketing for the Northeast and Midwest, where he will develop relationships with travel agents and tour operators in those regions. The previous week, Silversea Cruises named Barbara Muckermann its new chief marketing officer, marking her return to the company. She had previously spent nearly four years at Silversea as senior vice president of worldwide marketing and sales, Europe, and most recently she had served as CEO of online travel company Yonderbound.