Avoya Travel/ American Express reported that 2010 was its record-breaking year thanks to its ability to grow the number of new and repeat clients. In 2010, the company surpassed its 2009 sales levels, which had previously been the company’s best year ever, Avoya said.
Avoya Travel attributed its success to several factors:
-Creating superior customer experiences. Avoya said its award-winning experts improved on dozens of touch points, including increased knowledge through product and business training to provide even greater service and value.
-Increasing its customer base and reputation through innovative marketing and referrals. A record number of customers were connected with live travel experts via the phone or Internet to plan extraordinary vacations.
-Changing its name to Avoya Travel. While keeping America’s Vacation Center as part of its brand, the new name established the company’s initiative to provide personalized customer experiences to travelers around the world. For example, Canadian travelers can exclusively use Ca.AvoyaTravel.com to receive customized offers and convenient local currencies.
-Expanding its leadership team, including bringing Scott Koepf, former President of National Association of Career Travel Agents (NACTA), onboard as Vice President of Sales, and promoting Steve Hirshan to Vice President of Sales Support.
“Avoya Travel has experienced unparalleled success because we continuously focus on creating the best possible vacation experience for travelers,” said Brad Anderson, co-president of Avoya Travel. “We are proud to be acknowledged by suppliers and industry peers for our outstanding performance, and look forward to delivering an even better experience for years to come.”
Following the previous best year ever in 2009, Avoya Travel’s year-over-year sales continue to increase and in 2010 revenue and bookings reached an all-time high. The remarkable results emphasize Avoya Travel’s (www.JoinAvoya.com) commitment to customer service, and that its Shared Success model and turnkey marketing programs continue to offer incredible opportunities for independent travel professionals to grow their businesses.
“Avoya Travel had a phenomenal year with Silversea Cruises and consistently delivers an incredible vacation experience for travelers across the globe,” said Ken Watson, chief operating officer of Silversea Cruises. “We applaud their unique customer experience, top sales performance, integrity, and professionalism and look forward to growing our relationship for years to come.”
Avoya Travel has been a part of the American Express Travel Representative Network for more than 20 years and is supported by a network of independently owned and operated affiliates.