Black Market Travel Agents: 38 Indicted in $20 Million Fraud


U.S. Attorney Beth Phillips

An extensive network of black market travel agents, who allegedly used the stolen identities of thousands of victims as part of a multimillion-dollar fraud scheme to purchase airline tickets for their customers, has been uncovered by the United States Attorney for the Western District of Missouri. Beth Phillips, the U.S. Attorney for the District, said that 38 defendants from across the U.S. have been charged in a series of indictments. As much as $20 million in losses may be involved.

“What began as a local law enforcement investigation ultimately exposed an extensive nationwide black market for airline tickets,” Phillips said. “Six federal indictments allege that 38 defendants used stolen credit and debit card information from thousands of identity theft victims to purchase tickets, which they sold to their customers at a steep discount.” These separate criminal conspiracies resulted in an estimated total loss of more than $20 million to numerous domestic airline companies, financial institutions, other merchants and cardholders.”

According to the U.S. Attorney’s Office, the conspirators used several strategies to obtain the credit and debit card information of identity theft victims. According to the federal indictments, in some cases, conspirators allegedly purchased stolen information from unindicted co-conspirators in Bangladesh, Vietnam and elsewhere. Some of the defendants allegedly stole customer information at hotels, a bank and a customer call center where the defendants were employed.

This stolen identity information was allegedly used by other conspirators— identified as black market travel agents— to purchase airline tickets at no cost to themselves. They used computers and cell phones to make online purchases through the web sites of various airlines, the indictments say, utilizing not only private Internet connections but also public Internet connections at airports, hotels, libraries and other businesses, according to the indictments.

They often purchased reservations close to the time of departure, in order to increase the likelihood that their fraudulent purchases would not be detected. As a result, a passenger could often complete his or her trip before the credit or debit card was detected as being compromised.

According to the indictments, black market travel agents profited from the scheme by purchasing stolen credit and debit card information at a nominal cost, then using the stolen information to purchase the airline tickets at no cost to themselves, then selling the ticket to their customers. Many of their customers, who usually paid $75 to $250 per ticket, knew that the tickets were not legitimately purchased. Some of the customers have been charged in the indictments.

Some conspirators acted as passenger brokers or referral sources to carry out the scheme by referring customers to the black market travel agents.

According to the indictments, the investigation began when co-defendants Sabrina Bowers, 29, of Kansas City, and Deidre Turner, 27, of Peculiar, MO, stole a Dell laptop computer from a residence in Overland Park, KA, on November 21, 2005, in order to use it in the fraud scheme. In related incidents, Overland Park and Shawnee, KS police officers recovered numerous pieces of mail and credit card numbers in the possession of both Bowers and Turner that did not belong to them, according to records on file with the District Court of Johnson County, KS. One of those credit card numbers had allegedly been used to purchase several airline tickets.

Bowers and Turner allegedly obtained stolen credit and debit card information from hotels in Overland Park and the Atlanta metro area, where the identity theft victims had stayed as guests. Bowers and Turner worked with co-defendant Demetria Harrison, 40, who allegedly acted as a black market travel agent while living in Kansas City and later in the Atlanta area. Bowers, Turner and Harrison, along with Harrison’s son, are charged together in one of the six indictments.

Investigators tracked the black market activities of these defendants from Kansas City to Atlanta. As the investigation continued, law enforcement officers developed leads to similar conspiracies operating throughout the U.S.

“This case highlights the importance of the strong working relationships among federal, state and local law enforcement,” said U.S. Postal Inspection Service Deputy Chief Inspector Gregory Campbell, Jr. “The U.S. Postal Inspection Service is committed to working with our partners to ensure the continued trust people place in the mail and protecting the public from financial victimization by enforcing the laws that defend the nation's mail system from illegal use.”

The federal indictments specifically refer to identity theft victims in Kansas City, Lee’s Summit, MO, Gladstone, MO, Raytown, MO, Springfield, MO, Branson, MO, Columbia, MO, Jefferson City, MO, Brookline, MO, and Baldwin City, KN, as well as victims in Washington, D.C., Saskatchewan, Canada, and in 26 other states, including Texas, Tennessee, Georgia, New Jersey, Illinois, New York, Pennsylvania, Oklahoma, Kentucky, Connecticut, Virginia, West Virginia, Nevada, Michigan, Washington, Ohio, Arizona, Florida, Utah, Nebraska, Colorado, North Carolina, South Carolina, Massachusetts, Alabama and Indiana.

According to the indictments, tickets were purchased for flights into or out of Kansas City International Airport, Springfield-Branson National Airport and other airports across the country, primarily on Delta Air Lines, US Airways and United Airlines, as well as American Airlines, Northwest Airlines, Southwest Airlines, Continental Airlines, AirTran Airways, Virgin America, Spirit Airlines, Alaska Airlines and Frontier Airlines.

 “The assistance of the airlines was invaluable to the federal investigation,” Phillips said. “Airlines provided significant information and devoted substantial resources during the course of this lengthy investigation. I appreciate their cooperation and applaud their contribution to this successful conclusion.”

A series of six indictments have been returned under seal by a federal grand jury in Kansas City over the past year. Four of the six indictments were returned under seal on July 1, 2010. All of the indictments have been unsealed and made public upon the arrests and initial court appearances of the defendants.

Phillips cautioned that the charges contained in these indictments are simply accusations, and not evidence of guilt. Evidence supporting the charges must be presented to a federal trial jury, whose duty is to determine guilt or innocence.

The cases are being prosecuted by Assistant U.S. Attorneys John E. Cowles and Matt Hiller. They were investigated by the U.S. Postal Inspection Service, the Overland Park, KN, Police Department, and the Kansas City Secret Service Task Force, and with the assistance of the Drug Enforcement Administration.


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