Carlson Wagonlit Travel (CWT) has signed a memorandum of understanding (MOU) to explore the outsourcing of some of its mid- and back-office transaction technologies to Amadeus. This would free up internal resources at CWT to focus on what matters most to clients: productivity and smart travel management solutions, CWT said. The announcement comes after the recent signature of a new long-term global GDS agreement reinforcing both companies’ longstanding relationship.
“Outsourcing certain elements of our mid- and back-office technology to Amadeus would free up our internal resources to focus on more value-added services that drive client satisfaction," said CWT’s Andrew Winterton, president, suppliers, products and technology. "Instead of reinventing the technology wheel every time there’s a change that impacts the travel community as a whole, we would rely on Amadeus to develop what is needed. Furthermore, we would continuously convey our clients’ specific needs to Amadeus to ensure their technology meets the highest-level of customer service requirements. We see this as a win-win opportunity, offering greater operational efficiency and flexibility for CWT and added value for our clients."
Philippe Chérèque, executive vice president of commercial for Amadeus, added, “CWT’s exploration of outsourcing reflects their commitment to focus on what matters most to their clients, namely productivity and smart travel management solutions. It also shows the increasingly important role Amadeus has as a technology provider to the travel industry. We look forward to the possibility of working with CWT on this initiative.”