CLIA Head Reassures Agents on Economy, Encourages Polished Service

Terry Dale, president and CEO of the Cruise Lines International Association (CLIA), assured agents at the Luxury Travel Expo that the current economic downturn would end and admitted, however, that he couldn't ascertain when. "Baby boomers are still retiring, and anxious to travel," he said.

Dale's advice to the audience was to educate themselves during this time and to elevate themselves from the ordinary. "Hand write that thank you note to your client and then deliver it to their front door," he suggested.

DAILY NEWS & DEALS NEWSLETTER

Like this story? Subscribe to Daily News & Deals!

Featuring breaking news on the latest product launches, deals, sales promotions, and executive appointments. Be sure to sign-up for this free industry daily newsletter.