FCM Travel Solutions Upgrades “Chatbot” Service

voice recognition smartphone
Photo by chombosan/iStock/Getty Images Plus/Getty Images

FCM Travel Solutions’ travel-intelligent “chatbot,” Sam, which delivers assistance to travelers in the form of an app, is unveiling a trio of enhancements timed with the Global Business Travel Association’s 2018 convention this month. The new features are a result of user feedback that has been incorporated into the newly upgraded Sam. 

The enhancements include:

Sam for Travel Arrangers: This new feature expands the capabilities to any arranger, booker, or travel manager who wants to take care of a group of travelers with instant accessibility from their smartphone. Sam for Travel Arrangers grants access to travelers’ itineraries, as well as crucial notifications about events that affect them, such as flight delays or cancellations. This enables changes to be made on-the-go, in between meetings, wherever and however they prefer to work.

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Sam Duty of Care: This upgraded feature, which is geographically focused on travelers’ whereabouts, sends alerts in real time when someone might be affected by an event based on their location. Sam Duty of Care helps travel managers navigate security disruptions. Sam integrates with FCM Secure and automatically receives WorldAware alerts in real time, that are strictly location-based on the current itinerary and prompts travelers to report they are safe via a push notification. One tap later, the travel manager is informed about the status of each traveler. 

Sam Community: With the Sam Community feature, each Sam user can now share their travel tips and finds with fellow travelers. Sam presents this information to the traveler based on their context so that only relevant pieces of data are presented to the user. For example, at Singapore’s airport there is an indoor pool that people can take advantage of while on a layover for just $8.

Sam, short for “Smart Assistant for Mobile,” is available pre-, during, and post-trip.  It includes a live chat integration, enabling clients to speak with an agent in seconds, 24 hours a day. Designed to simplify life for corporate travelers, the “chatbot” assists with all aspects of travel - itineraries, gate changes, driving directions, weather, restaurant recommendations and reservations. Sam is interactive and speaks to clients how and on which chat platform they prefer.  

For more information, visit www.us.fcm.travel/solutions/mobile-solutions

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