Travel technology provider GDSX, Ltd. reports the introduction of TripLink, a first of a kind product to capture travel data and managing real-time customer-service processes for trips purchased outside of a corporation’s standard booking channels.
The GDSX solution enables Travel Management Companies (TMCs) and Corporate Travel Departments to actively support the traveler during a trip with itinerary changes and on-the-road problems. It will ensure the integrity of a corporation's duty-of-care programs to locate travelers in case of emergency, GDSX says.
"We seek to strengthen and expand the current managed-travel model for Corporate Travel Departments, TMCs and Global Distribution Systems (GDSs). By bringing rail, hotel, limo and other data into the managed-travel model, with its efficient workflows and automated Quality Controls, the entire trip process can be managed in support of the traveler and employer," stated GDSX Chief Executive Officer Cindy Allen.
"We want to distance GDSX, and the TripLink solution and our customers from the controversy over travel distribution. It is not about an agenda of any kind on any front, but rather an effort to deliver a solution intended to protect our industry’s key stakeholders -, the managed travel community, - in this time of change, innovation and evolution, " Allen said.
Corporate Travel Manager and GDSX customer, Jennifer Steinke of US Foods said corporate buyers and TMC’s need the flexibility to manage bookings for travelers regardless of where they originate. TripLink can import those bookings and put them into formats that can be managed and reported together with other reservations.
TripLink can also import data that hasn’t been collected, combined, and managed in the past, GDSX says. New data will allow TMC‘s to look not just at travel spending - and compare booked vs. actual spending - but also to analyze spending by trips and by destinations. Armed with that knowledge, TMC’s can project future travel costs more accurately.