HICKORY Global Partners, the consortium relaunched under INTRAVEL ownership in May, reports forming a strategic partnership with Steve Reynolds, president of the R Group. Reynolds was president of Travel Technologies Group (TTG) and its successor TRX.
The R Group provides consulting services to travel agencies.
Reynolds joins the HICKORY as a strategic advisor and will lead the development of several new products for HICKORY Agency Partners, including a comprehensive operational review, a suite of agency fulfillment services and an agency management consulting service.
HICKORYBUSINESSREVIEW will provide agencies that are part of the partner program with an expert assessment of their business. This includes an in-depth look at operations, marketing, technology, and supplier relations. The review includes a recommendation for which HICKORY services agencies should use to improve their business. Additional strategic consulting services will also be available to agency partners through this relationship, HICKORY said.
HICKORY’s agency fulfillment services, called HICKORYPLATFORM , will offer solutions including ticket fulfillment, ARC reporting, data consolidation and reporting, documentation support and air commission reconciliation designed to streamline operations and reduce costs.
“HICKORY is changing the agency and consortium relationship by providing services and solutions that have never been provided by a consortium in the past,” said Reynolds. “Agencies of all sizes will have access to the latest technology, low cost fulfillment options, negotiated rates and fares, operational best practices and more. The services provided by HICKORY today are only the beginning of a broad suite of solutions that will have a dramatic impact upon the corporate travel industry,” he said.
The new review services will be available beginning October 1 and the fulfillment platform in the 1st. quarter of 2012, HICKORY said.