KLM Implements Amadeus Ancillary Services

Amadeus reports that  KLM has implemented the Amadeus Ancillary Services (AAS) in the Netherlands. Through AAS, KLM is now able to offer travel agencies the option to book Economy Comfort seats, expanding the access to its content of ancillary products and services. Seventeen airlines have signed up for Amadeus Airline Ancillary Services.

Amadeus Airline Ancillary Services is an end-to-end solution that enables airlines to distribute (display, book, price and pay) services across all channels in full compliance with industry standards.

Amadeus travel agencies in the Netherlands now benefit from the seamless integration of the new KLM content in the travel agent workflow, which removes the need for travel consultants to book ancillary services across multiple interfaces.

The system works by displaying all the available services in one place and allowing the agent to select each ancillary product and book in one click. Travel agencies can now tailor the offer to their customers even more and therefore reinforce their role as travel consultants.

“We are very pleased that our solution is helping KLM distribute Economy Comfort seats to all travel agencies using Amadeus GDS,” says David Doctor, director of airline and travel agency distribution at Amadeus. “Amadeus continues to be a pioneer in the area of ancillary services, focusing on providing a solution that maximizes revenue, delivers unmatched levels of customer service – through its multichannel offer – and allows travel agencies to compete effectively.” 

The solution has already been implemented both for the online and the travel agency channels in key markets, including France and Scandinavia.

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