Photo by Nexion
As part of Nexion's 2013 CoNexion conference, members of the media sat in with Nexion execs to hear about the new initiatives being launched at the conference.
Travel Agent was told about the revamping of its interactive training program PowerUP!. Established in 2008, primarily as a way to attract new agents to the travel industry, the training curriculum will be completely updated and expanded.
"Five years ago when we started PowerUP! we wanted to give new people a good foundation with which to go out and sell travel," says Robbi Hamida, vice president, air and corporate programs, Nexion. "As fast as travel changes, they needed a solid foundation. We wanted to make sure there was a business plan and that we had all the aspects of really owning your business."
It's true. The travel industry changes on what seems like a daily basis, so a five-year-old plan is definitely ready for a fresh look. What is being called PowerUP! 2.0 will have a full revision of all the course work and content. The courses will provide agents with training on the day-to-day tasks and communication necessary to build relationships with clients. Agents will be asked to complete a range of preferred supplier training programs to increase their knowledge of Nexion's supplier offerings, tools and processes.
PowerUP! participants will also be required to complete two case assignments which entail: qualifying the client, conducting the necessary research, presenting the client with a proposal, closing the sale, taking the booking as far as possible in a booking engine and presenting follow-up plans.
Enhanced and revised components of PowerUP! will be available in October, and all updates will be complete by January 1. A one-time program fee of $495 covers all of the training.
"PowerUP! 2.0 lets agents learn at their own pace and there is the ability to earn while you learn," Hamida adds. "You are a full Nexion agent from day one. You have access to the tools and the entire Nexion support team. We want to make sure people know what PowerUP! is. We want to bring more people into this business. We need new blood, with that gleam in their eye."
Stay tuned to www.travelagentcentral.com for the latest updates from the event.