Schaumburg, IL-During Carlson Wagonlit's three-day national meeting, the agency gave a record-breaking 27 franchisees awards of excellence. Each winner was awarded based on their performance in several categories that ranged from business growth to successful use of CWT resources. "The fact that a record-setting number of our associates have upped the ante on bringing home the customer experience-and achieved success doing so-underscores the commitment of our network nationally in exceeding their customers' expectations," Roger Block, executive vice president of CWT's associate division, said during the conference, which was held at the Renaissance Hotel & Convention Center, just outside of Chicago. CWT's associate division includes more than 600 franchised locations throughout the United States. Visit [www.carlsontravel.com].
