A mobile app for travel agents on the go who need to book travel and serve customers has been launched by Sabre. The Sabre Red Mobile Workspace provides access to the most commonly used agent functions including air, car, and hotel shopping and booking, customer profiles, PNR servicing, seat maps, ticketing capabilities and more, Sabre notes.
The Red Mobile Workspace is a purpose-built app specifically designed to take advantage of the unique capabilities offered by tablets, including touch and swipe gestures, Sabre says. The app incorporates a custom Sabre keyboard, providing access to alpha, numeric and symbol characters from one screen. In addition, an embedded browser gives agents in-app access to popular Sabre resources such as Agency eServices and AgentStream, Sabre reports.
“Technology is evolving, and so is the way travel agents want to work,” said Chris Kroeger, senior vice president of Sabre Travel Network. “Travel agents increasingly face the need to serve their customers wherever and whenever. The Sabre Red Mobile Workspace gives them the freedom to do so.”
Sabre Red Mobile Workspace was introduced at Sabre’s Travel Technology Exchange event held in May. Since then, Sabre says, it has undergone extensive beta testing with customers from all around the world. Beta test agents were highly satisfied with the app and found a variety of creative places from which to use the app, including their hotel pool, while floating down a river, on the pier at Bar Harbor, from the hospital and in the middle of Great Salt Lake.
The app operates as an extension of the Sabre Red Workspace and uses cloud technology to share and automatically sync reservations information, customer profiles, user preferences and shortcuts across devices.
According to research firm IDC, tablet shipments will outpace laptop shipments this year. A recent Sabre survey indicates that a majority of Sabre connected travel agents want to use a tablet device to serve their customers.
“We are heading toward a future where the lines between offline, online and mobile are blurring and will eventually disappear,” said Kroeger. “We’re helping our customers prepare for that reality.”
Sabre Red Mobile Workspace is available in the Apple App Store to any user of the Red Workspace and is available in English, Spanish, Portuguese, German, Italian, French, Russian, and Japanese. As a special introductory offer, the app is available to download and use at no additional charge through February 15, 2014.