Special Needs Group / Special Needs at Sea (SNG) is introducing a personalized delivery and product demonstration service: SNG White Glove Service. SNG White Glove Service is available, immediately, for new bookings for guests sailing on Carnival Cruise Line, Norwegian Cruise Line, Regent Seven Seas Cruises and Oceania Cruises.
How It Works
Clients are asked to notify SNG when they first enter port property for embarkation, in order to be met by the ambassador. For disembarkation, as soon as clients have determined what time they are leaving the ship, they should notify SNG of that time. This allows them to enjoy breakfast and then be met by the ambassador at the appointed time. If clients have an early departure, they should notify SNG ahead of time so that proper arrangements can be made.
Prior to entering the terminal, an SNG Guest Experience Ambassador will personally meet guests. The ambassador will deliver and demonstrate the equipment, as well as answer any questions about the operation and use of the equipment. When the cruise is completed, the ambassador will meet guests for equipment return, curbside.
SNG White Glove Service is initially rolling out at cruise ships ports in Boston, Massachusetts; New York, New York; Galveston, Texas; Tampa, Port Canaveral, Fort Lauderdale, and Miami, Florida; Seattle, Washington; Los Angeles, California; Mobile, Alabama; and Vancouver, British Columbia, with additional locations being added on a regular basis.
There is no additional charge for the SNG White Glove Service. This enhanced service, along with loss and damage coverage are included in SNG “No Surprises Pricing". Travel advisor commissions are uncapped.
Special Needs Group / Special Needs at Sea is a global provider of wheelchair rentals, scooter rentals, oxygen rentals and other special needs equipment rentals. It also offers a range of special needs equipment for purchase. Recommended by major cruise lines, Special Needs Group also services guests visiting hotels, resorts, theme parks and convention centers.
For more information, visit www.specialneedsatsea.com.
Related Stories
ASTA Partners With Special Needs Group
Costa Cruises, AISM Create Tours for Guests With Disabilities
Travelling With a Disability: Meet the Voyager Who's Re-Writing the Rule Book