Travel agents with disabled cruise clients will benefit from two new tools from Fort Lauderdale, Florida based Special Needs Group (SNG). The new tools are designed to inform clients of agents using SNG equipment rentals of the proper use of scooters. SNG's Scooter Etiquette/Scooters Do's & Don't's and SNG's Ship Accessibility Checklist are useful checklists for growing numbers of mobility impaired onboard scooter users.
Andrew Garnett, president and CEO of SNG, noted strong interest among agents for the new tools that inform clients of the proper use of scooters aboard often crowded cruise ships. "With over 1,100 travel professional certified as SNG Accessible Travel Advocates, we have committed to making 2013 the year that equips agents with all the resources required to effectively serve the traveling public with disabilities and special needs." Agents get Cruise Lines International (CLIA) credits for completion.
Garnett said a web based resource for agents and special needs clients is also under envelopment along with a user-friendly portrayal of Special Needs equipment.
Both new resources -Scooter Etiquette and Scooters Do's & Don't's along with SNG's Ship Accessibility Checklist are located in the SNG CATA (Certified Accessible Travel Advocate) Resource Center of the Special Needs Group website www.specialneedsgroup.com/agents.
To meet growing demand for SNG services - Special Needs Group also services guests visiting hotels, resorts, theme parks and convention centers - SNG has expanded its staff, Garnett said.
Tensi Westreicher, formerly a RCCL Account Executive of the Year and a former Employee of the Year at Celebrity Cruises has been named Office Manager/Executive Administrator for the company and Maria Diaz-Pena, formerly an award winning inside Sales Representative for Delta Vacations and most recently of Super Clubs has joined SNG as Sales and Marketing Coordinator.