Stats: Convenient Travel Times Top Consideration for Business Travelers

Businessman Walking Toward Airplane
Photo by Ryan McVay/DigitalVision/Getty Images

Egencia, the business travel arm of Expedia Group, has released findings from a survey of more than 5,500 business travelers identifying the top considerations when booking business trips. The survey shows an overwhelming majority (90 percent) of respondents enjoy business travel. They most value convenient travel times and hotel locations, along with direct flights, over personal comforts or benefits such as flying business class or earning loyalty points.

Traveler Convenience Rules

Travelers are motivated to book convenient options, which allow them to save time and show up rested. Nearly one-third (29 percent) want the ability to fly direct and 22 percent favor convenient flight times. Overall, respondents want to select times that work best for their schedule (30 percent).
Business travelers favor hotel options in convenient and safe locations (31 percent). Corporate diligence is also front of mind, with 23 percent stating that their top priority is booking a hotel that is in policy, followed by getting a good deal or price, at 14 percent.

Empowering Business Travelers

Respondents say the most important element of a travel program is the ability to control bookings themselves (48 percent) – from initial bookings, to any needed changes – speaking to the importance of empowering travelers and providing travel management tools built for ease-of-use. A distant second was specialized customer support (15 percent).

FREE Virtual Event

Pivoting Back to Travel: Phase 4

Are you prepared to guide your clients through the “new normal” of travel? Join us December 15, 2020 from 1pm-2:20pm EST for Pivoting Back to Travel: Phase 4. The upcoming installment of our FREE virtual series will feature presentations from the Cayman Islands, Dominican Republic, and Seabourn on their most up-to-date travel procedures, health & safety protocols they’ve implemented to keep guests safe, activities that are open to visitors, what your clients need to know while on their trip and more! Visit www.pivotingbacktotravel to view the full agenda and register for your FREE pass.

Most business travelers want to do the right thing, with 82 percent always booking in policy. France, Germany, and Sweden are among the most diligent, with an 87 percent compliance claim, while the U.S. is the least likely at 62 percent compliant. The most common reason for booking out of policy is that travelers can’t book far enough in advance to meet policy, with 49 percent globally and 52 percent in the U.S. making this claim.

The biggest complaint with corporate travel programs is price constraints and its impact on the quality of the lodging (31 percent), followed by limited upgrade options (15 percent.) Not being able to add perks such as lounge access or expedited security line programs also ranks in the top three factors affecting in-policy booking in the U.S., U.K., Germany, and Sweden.

The survey polled 5,545 Egencia users across North America, Europe, and Asia Pacific in May 2018.

Source: Egencia

Related Stories

Stats: 51% of Travelers Say Deals Drive Bookings

Stats: Half of Americans Haven’t Had a Week-Long Vacation in More Than a Year

Stats: Abu Dhabi Sets U.S. Tourism Record

Stats: Nashville Visitor Spending Hits $6.5 Billion

Suggested Articles:

Two of Yucatán's municipalities, Sisal and Maní, have been awarded the designation “Pueblo Mágico” (Magical Town) by Mexico’s Ministry of Tourism.

Norwegian Cruise Line Holdings' brands extended their "pause" in cruise operations, resulting in more cancelled voyages. Here's the latest.

Cunard Line promoted three North American employees to new roles in sales, marketing or customer service. Read more here.