Travelport and TACA Airlines has announced a multi-year technology services agreement. TACA has deployed Travelport Rapid Reprice technology for use across multiple distribution channels and to fully automate the complex and time-consuming manual process of repricing and reissuing airline tickets when passenger itineraries change.
The addition of Travelport Rapid Reprice to TACA’s technology portfolio will improve ticket agent and website productivity, as well as customer satisfaction, and generate incremental revenue, otherwise lost due to the manual repricing process. Travelport says.
Rapid Reprice technology has been interfaced with TACA’s unique, customized travel application and made available system-wide for use by all reservations and ticket agents, as well as on www.TACA.com.
Currently deployed across multiple channels, the technology automatically recalculates new and accurate ticket prices in seconds, reflecting appropriate taxes, additional collections, refunds, penalties or administrative fees. The automated Rapid Reprice process, recognized for the highest level of data integrity and repricing accuracy, minimizes airline revenue leakage, and streamlines operations and customer service for TACA Airlines.
“We conducted an exhaustive search for technologies that perform this important function and chose Travelport’s Rapid Reprice based on its superior functionality, proven performance for major airlines and Web sites, and Travelport’s flexible commercial terms,” said Gustavo Cadavid, Revenue Management Vice President for AviancaTaca. “Previously, our process for repricing and collecting reissue fees was performed manually, leaving much room for improvement in time and resource management. We look forward to continually providing a more speedy service to our passengers and seeing increased annual revenue gains by using Rapid Reprice technology.”
“Travelport welcomes TACA as our newest Rapid Reprice customer,” said Derek Sharp, Group Vice President, Travelport Airline IT Solutions, the Travelport division which specifically serves the worldwide IT needs of airlines and travel suppliers. “TACA is a leading Latin American carrier known for their use of the most advanced technologies, and we are pleased that they chose Rapid Reprice following an intensive review of available solutions. Travelport values this endorsement and has every confidence that TACA will succeed in stopping revenue leakage and increasing productivity using our industry leading repricing tool.”