Tauck reports its newly launched Agent Connect web portal is winning allies among agents. The password-protected, dedicated travel agent site allows travel professionals registered at Agent Connect to quickly and easily service their Tauck clients with a range of new online tools available 24 hours a day, seven days a week.
“We’re dedicated to continually improving every aspect of our business,” said Tauck CEO Dan Mahar, “Whether its crafting the industry’s finest guided land journeys and cruises, or enhancing the ways we support our network of travel agents before and after their clients travel with Tauck. Agent Connect is just the latest example of Tauck’s commitment to our travel agent partners.”
With Agent Connect, travel professionals can now access clients’ booking details and provide information ranging from flight details to passport data to emergency contact info. Agents can also make online payments for their clients and register to receive email notifications when clients’ travel details are due or missing.
In addition, Tauck's agents can access and update their own agent account details, including full name, preferred name, email address, photo and other personal information. Tauck said it will be expanding the site with new features in the coming months, and travel professionals interested in utilizing Agent Connect can access it via Tauck’s website, www.tauck.com.
In related news, Tauck reports that the number of verified online user reviews on its tauck.com consumer website doubled in 2013 from the prior year.
Unlike many travel websites that showcase consumer reviews, Tauck said its website features only reviews from consumers that have actually traveled with the company on the specific itineraries they’re rating. Reviewers on tauck.com must provide an email address, which is then compared against Tauck’s records to verify that the reviewer has traveled on the Tauck itinerary they are describing.
Tauck noted that many other tour operator sites, river cruise sites, and travel websites such as TripAdvisor, don’t verify that their reviewers have actually experienced what they’re reviewing, casting an element of doubt on the impartiality of their reviewers and the validity of the sites’ reviews.