Agent Insider

What are your travel business goals for 2008?

"My goal to increase my travel business in 2008 is to focus more on what it is that I specialize in," says Michele Keeley of Carlson Wagonlit Travel in Eden Prairie, MN, who specializes in Africa and Tahiti. "I plan to do this by letting go of other business that does not pertain to my specialties. The more that I focus on my specializations, the better I am able to service the clients I work with.... I will maintain my current clients, but my goal for new business that I will take on is to really focus on my specialties."

"Our goals for 2008 are to continue to update our infrastructure to help us expand our business outside of our existing office space," says Dave Hershberger of Carlson Wagonlit Travel in Cincinnati. "Last year, 20 percent of our employees—a combination of existing and new employees—began working either off-premise or from home, at least part time. We also want to continue to grow our leisure business. Being mostly corporate, we want to continue our expansion into the leisure market. We would like to see a 60/40 corporate to leisure mix, from a current 75/25 mix."

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