Eurobound, specialists in bespoke travel to Europe, reports that it will continue to protect travel advisor commissions and client payments during the COVID-19 (coronavirus) pandemic. In cases where suppliers have applied cancellation policies, Eurobound has negotiated with the supplier and has offered to protect advisor’s penalties and commissions when processing refunds, even when only a deposit has been paid.
Negotiating with Small Suppliers
Eurobound says it works mostly with small, individual suppliers, each with its own refund and credit policy. Some suppliers have issued credits for future travel, while others have cancellation penalties, according Eurobound president Brigitte Armand, adding that the company negotiates credits and refunds with every supplier “and we do our best to get as much as we can for the client.”
Armand explains that Eurobound prices each package at gross, with the travel advisor’s commission included in the overall client price. When processing refunds, travel advisors can choose to collect their commission or to refund all or a part of it directly to the client.
Payment of commissions is made with delivery of documents. “Travel advisors are the lifeblood of our business, and we have always paid commissions upfront,” says Armand.
Now celebrating its 25th year, Eurobound provides packages and itineraries for independent travelers and small groups, sold exclusively through travel advisors. For the second consecutive year, Atout France, the French Tourist Office, named Eurobound “Tour Operator of the Year,” as voted by travel professionals. Eurobound is also the recipient of Switzerland Tourism’s bi-annual Gold Flower Award in recognition of the company’s professionalism, innovation and cooperation.