Runaway Works Toward Smooth Transition

Ed Jackson, president and CEO of Runaway Tours, says the focus at Runaway now is on providing travel agents and their clients with a smooth transition. Jackson says a core staff is being retained through Feb. 28, or longer if necessary, to ensure that people leaving on trips this month and next have full service, and that those who had planned later trips are able to proceed with those plans, with Runaway liaising with agents and vendors. Jackson issued a statement on Friday saying that the company is not endorsing any single entity to handle rebooking of clients. "We are refunding money back to the travel agent and allowing the travel agent to make that decision for her or himself," Jackson says. "If a travel agent cannot successfully rebook the client, we will try to work with the suppliers involved and release the space we're holding to the wholesaler of the agent's choice or to the agency itself."

FREE Virtual Event

Pivoting Back to Travel: Phase 4

Are you prepared to guide your clients through the “new normal” of travel? Join us December 15, 2020 from 1pm-2:20pm EST for Pivoting Back to Travel: Phase 4. The upcoming installment of our FREE virtual series will feature presentations from the Cayman Islands, Dominican Republic, and Seabourn on their most up-to-date travel procedures, health & safety protocols they’ve implemented to keep guests safe, activities that are open to visitors, what your clients need to know while on their trip and more! Visit www.pivotingbacktotravel to view the full agenda and register for your FREE pass.
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