Wendy Wu Tours has resigned its Active Membership in the United States Tour Operators Association (USTOA) as a result of a restructuring of its operations. The resignation, which is effective July 17, means that the tour operator has also ceased participation in the USTOA $1 Million Travelers Assistance Program.
“Travel agents and consumers should be aware that deposits made to Wendy Wu Tours on or prior to July 17, 2018 are protected under the USTOA $1 Million Travelers Assistance Program. Client deposits thereafter will not be covered by the USTOA program,” said USTOA President and CEO Terry Dale in a written statement.
Group CEO Joe Karbo explained that Wendy Wu Tours has restructured its U.S. operations and is launching a new digitalized business model soon in the U.S. Additionally, the company has partnered with USTOA tour operators through its DMC China business and will continue to do so locally. Karbo also said that Wendy Wu Tours’ service offerings will remain unaltered for existing travel agents and their bookings.
Founded in 1998, Wendy Wu Tours has been a member of the USTOA since 2012. The company specializes in tours to China, with all tours including three meals per day, full touring days, visas, many attractions and a national tour escort and local guides. Both Karbo and Dale said they look forward to the company becoming a member again in the future.