AeroMexico has announced preventive measures the airline has put in place, as well as instructions it is following from the Ministry of Health in Mexico, in connection with the recent swine flu outbreak. Most importantly, any passengers who show influenza-like symptoms will not be allowed to board the plane. These passengers will be able to change the date of their ticket, at no cost (in same class of service), until May 15. Passengers may call 800-237-6639 to rebook their flight.
Also, AeroMexico flight and ground crews must follow airline regulations and be in good health to be on duty. The processing of food served on board is being done under strict sanitary controls by the food production staff. The air conditioning systems continually change the interior air on its planes by drawing in clean air, which enters the cabin and exits under the fuselage, using a compression motor with a control valve.
Currently, AeroMexico operations are completely normal and there has been no detection of cases that have required intervention by the authorities. To support these measures, AeroMexico is working with Mexico City International Airport officials to get passengers to fill out forms at the ticket counters to help determine that they do not have influenza symptoms before they are allowed through security to board aircraft. The airline is working with medical specialists in the airport who are providing authorizations for boarding as needed.