Avianca Launches a New Website Focused on Accessibility

Avianca has announced the launch of a new website dedicated to supporting passengers with disabilities and their companions. With this initiative, the airline seeks to provide clear, detailed and personalized information so all travelers can enjoy an accessible and comfortable flight experience.

The website is the result of a strategic redesign that places the user's needs at the center, offering a more intuitive and flexible experience from trip planning to arrival at their destination. Thus, the Avianca accessibility page has:

  • Separate guidance for medical and accessibility topics allowing users and passengers to find supplies quickly.
  • A disability section that provides specific information for visual, auditory, physical, intellectual and psychosocial disabilities, along with tailored recommendations for each stage of the customer journey.

This initiative is part of the more than 32 actions taken by the airline to promote greater accessibility in aviation. Among them are the improvement of signage in 38 airplanes, with greater contrast, braille numbering, and other elements that facilitate onboard orientation, and the creation of a service guide aimed at airport teams with recommendations and good practices for serving users depending on their disability and specific needs.

For more information, visit www.avianca.com.

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