Emirates Airlines and ezRez Software, Inc. have signed a new multi-year partnership under which ezRez will be the exclusive technology provider for hotel rooms, car rentals and destination activities available through the airline's website,www.emirates.com
Travelers will be able to add hotel rooms, car rentals and destination activities to their flights when booking online at www.emirates.com, or they can use the website to book standalone hotel rooms and car rentals. The entire itinerary, whether booked individually or in a shopping cart with Emirates flights, will be available through the "Manage a Booking" tab on the airline’s homepage.
Emirates' worldwide reach and diverse customer base require a global technology platform that can be localized for each individual market, Emirates said. With ezRez, Emirates will have control over a single global system that is deployed in 14 languages and supports payment in 42 currencies. Additionally, Emirates said it will segment inventory by geographic region and traveler type to optimize hotel offers for the individual preferences of each market.
In addition to using ezRez's configurable online tools, Emirates reports it is making extensive use of the ezRez to access inventory. The online hotel and car hire functionality is scheduled to launch in the first quarter of 2011.
In subsequent phases of the partnership, Emirates will incorporate ezRez's agent booking tool and use the ezLoyalty platform to provide additional functionality to Skywards, the airline’s award-winning loyalty program.