Self-service options are on the rise throughout the travel industry. For proof Enterprise Holdings reports it is helping airport customers cut check-in time in half with brand new self-service kiosks for the company’s flagship Enterprise Rent-A-Car brand. The Enterprise kiosks join upgraded units for the Alamo Rent A Car and National Car Rental brands at the top 50 U.S. airports.
The three brands, which collectively lead with more than one third of all airport business in North America, are offering the new kiosks to make renting cars easier and faster, Enterprise reports. To enhance the travel experience for international visitors, the new kiosks feature displays in a choice of six languages.
Alamo Rent A Car, Enterprise Rent-A-Car and National Car Rental – which are owned and operated by Enterprise Holdings – reports touch-screen kiosks as part of the company’s ongoing commitment to superior customer service.
Enterprise says the new kiosks enable customers to skip the rental counter and initiate both reserved and walk-up transactions with just a valid driver's license and major credit card. They also allow the customer to review rental information, change car class, add additional drivers and purchase such options as GPS navigation units and child car seats.
“As we work to provide the best customer service possible, we know that convenience, immediacy and ease are all priorities for travelers,” said Rob Hibbard, vice president of airport business development for Enterprise Holdings. “The feedback we’re getting so far is that this option really improves the rental experience for our airport customers, both domestic and international.”
Alamo, Enterprise and National have also incorporated multilingual displays into their new kiosks to give customers a choice of English, French, Spanish, German, Italian or Portuguese languages. This, Enterprise says, aligns with the White House’s recently announced National Travel and Tourism Strategy that urges a focus on increasing tourism to the U.S. by leveraging technology to improve the experience for non-English speakers.
While the new kiosks are an upgrade to existing machines already in use at Alamo and National locations, Enterprise Rent-A-Car is introducing this self-service, check-in process to its airport customers for the first time:
Enterprise – Enterprise is introducing the kiosks to customers as a way to reduce wait times during peak travel times at the airport.
Alamo – After checking in at the new kiosks, Alamo customers receive a receipt-sized rental agreement that they show at the exit booth, along with their driver’s license, and simply drive away.
National – National will utilize the new kiosks to further expedite the rental experience for customers. National customers also can check in, receive their rental agreement, choose their vehicle and complete their rental through the new kiosks.
Enterprise Holdings’ worldwide network includes more than 7,700 neighborhood and airport locations, with 6,000 offices located within 15 miles of 90 percent of the U.S. population.