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| Photo by Freeimages.com/Billy Alexander |
The Enterprise Rent-A-Car, National Car Rental and Alamo Rent-A-Car car rental brands recently won a variety of awards from travel publications.
Enterprise and National tied for the highest customer experience score among car rental companies in the 2016 Temkin Experience Ratings. Meanwhile, Enterprise and Alamo took home Platinum and Gold, respectively, in MONEYMagazine’s Best in Travel Awards 2016.
The annual Temkin Experience Ratings study evaluates 294 companies across 20 industries by surveying 10,000 U.S. customers who had interacted with the selected companies in the past 60 days.
The MONEY Magazine awards were based on a review of the eight largest car rental chains, ranking them based on overall satisfaction; average lowest rates and average median rates; customer satisfaction with the reservation, pickup and return processes; and satisfaction with shuttle busses, rental cars and costs and fees.
In giving Enterprise its Platinum award, MONEY Magazine noted that the brand was the “runaway winner” when it came to customer satisfaction, scoring top marks for its fleet, reservation process, pickups and returns, and attention to customer service. Alamo earned MONEY Magazine’s Gold award for customer satisfaction, cost-conscious pricing and outstanding loyalty program.
The National and Enterprise brands also recently ranked at the top of the Travel + Leisure World’s Best Awards in the car rental category, and also received Travel Weekly Magellan Awards for National’s mobile app and the Exotic Car Collection by Enterprise.