Lufthansa Debuts New Check-In Terminals


On February 16, the German flag carrier will start replacing its 300 existing check-in terminals with new upgraded ones. The first terminals will be installed at Lufthansa’s largest hub in Frankfurt and at Milan Malpensa Airport, where its recently launched airline, Lufthansa Italia, is based. By the end of April, all Lufthansa check-in terminals will be replaced throughout Europe. These new terminals are equipped with an integrated radio frequency identification (RFID) scanner that can read passports and identification cards. The new terminals also have a larger monitor for easier readability.

The new technology will also enable customers with a machine-readable passport or ID card to check in quickly and flexibly. Once their passport data has been scanned, passengers are checked in. In order to receive a boarding pass, they then have to enter their flight number, flight destination or booking code. Thanks to the integrated RFID technology in the card scanner, customers checking in with a Miles & More credit card with a PayPass function only have to hold their card up against the scanner in order to trigger the check-in procedure.

Passengers who are already checked in but would like to change their seat, for example, can call up the check-in menu by placing the barcode printed on their boarding pass against the scanner and then make the necessary alteration. In addition, the scanner is able to record the Advance Passenger Information System (APIS) data that is required by many immigration authorities before a flight departs. Passengers can select this option and then hold their passport over the scanner.

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