MLT Vacations has announced new client service tools and new seating options for the updated features on WorldAgent Direct.
“These WorldAgent Direct enhancements are based on feedback from our travel agent partners and help to streamline the booking process, enabling them to provide more choices and better service for their clients,” said MLT Vacations president John Caldwell.
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When booking with Delta Vacations, in partnership with Air France Holidays and Alitalia Vacations, or through Aeromexico Vacations, travel agents will now receive notifications when there is a change to a client’s scheduled air service. The updated flight information is sent via email and highlights both the old and new flight schedules. The schedule-change emails are formatted to be easily forwarded to clients to advise them of schedule changes.
A new seating option on Delta Air Lines is now available with Delta Vacations. Available through WorldAgent Direct, Basic Economy seating gives travel agents additional choices on low airfares for their clients’ vacation packages. When available for booking, a Basic Economy seating option will be highlighted on a travel agent’s search page. Travel agents earn full commission when Basic Economy seating is purchased as part of a vacation package.
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To help travel agents better meet their clients’ needs, interactive seat maps are now available when booking Delta Vacations, Air France Holidays or Alitalia Vacations packages through WorldAgent Direct. The interactive maps replace static maps. They provide better insight into seating availability and allow travel agents to more easily and accurately select seats for their clients.
Travel agents booking Delta Vacations, in partnership with Air France Holidays and Alitalia Vacations, or through Aeromexico Vacations, now have the option to search WorldAgent Direct for flights by best price for multi-destination packages. With this enhancement, travel agents now have the option to search multi-destination vacation packages either by using best airfare or by departure time for scheduled air service. The best-price option also allows travel agents to search for different classes of service, and to filter by one-stop or nonstop flights.