The Qantas Group will remove the expiry date on COVID travel credits that were due to run out at the end of this year. For Qantas customers, a “COVID Credit” refers to travel credits for bookings up to and including September 30, 2021. For Jetstar customers, a “COVID Voucher” refers to all Jetstar Airways vouchers that have an expiry date of December 31, 2023 (which will be extended on request).
Following this decision, Qantas customers with COVID credits can request a cash refund, and Jetstar customers can use their COVID vouchers for flights, indefinitely. That said, to encourage more people to reconnect with their credits, from September 4, 2023, Qantas is offering double the standard number of Frequent Flyer Points for any flights booked with a Qantas COVID credit before December 31, 2023.
The Qantas Group will continue its regular reminders to those customers who still hold COVID credits, including emails, text messages, phone calls and advertisements. Qantas is also working with travel advisors to coordinate refunds for travel not booked directly through the airline. Customers seeking a refund of a Qantas COVID credit after December 31, 2023 from a booking made through a travel advisor, may only be paid the amount that Qantas received from the advisor for that booking.
Beyond December 31, 2023, Qantas COVID credits won’t be directly convertible into travel and can only be refunded, due to system limitations. At any point Qantas travel can be booked up to a maximum of 353 days in advance, which reflects system range. On 31 December 2023, this will mean travel can be booked up to 19 December 2024.
Advice for Customers
Qantas
- Find your travel credit – Use the “Find My Credit” tool on Qantas.com
- Request a refund – Call 1300 668 885
- Use your travel credit – Visit Qantas.com/travelcredit for specific advice based on your type of travel credit (most credits can be used online at Qantas.com)
- For more help – Speak to the Travel Credit Concierge team on 1300 171 505. If your original booking was made through a travel agent or third party website, contact them directly.
Jetstar
- Find your voucher – Contact via Live Chat
- Use your voucher – Visit Jetstar.com to book using your voucher (vouchers can be redeemed on all Jetstar fares, including sale and Club Jetstar fares, and on domestic or international trips)
- Check your available balance – Use the Voucher Balance Checker on Jetstar.com
- Extend your voucher – Jetstar customers can extend their vouchers indefinitely by contacting Live Chat or the contact center after the voucher has expired.
Those who’ve already booked travel with a Qantas COVID credit or Jetstar COVID voucher needn’t do anything and there’s no change to their trip.
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