New research by an online flight comparison company has revealed the top changes that Americans would like to see introduced by airlines in order to enjoy a more pleasurable travel experience, including quiet zones to avoid fellow travelers’ conversations, noisy or crying children and to be able to nap without being disturbed.
The average flight taken by Americans gets rated 7 out of 10, with Americans wanting to see quiet zones, access to Internet and more toilets introduced on all planes to make flying a better experience.
The team at www.us.Jetcost.com conducted the research as part of an ongoing study into the experiences of Americans while flying. 4,968 Americans aged 18 and over, all of whom stated that they have flown at least once in the past two years, were quizzed about their experiences and what they’d like to see introduced in the future.
Initially all respondents were asked “What do you consider to be the highlight of your flying experience?” to which the top responses were “traveling somewhere away from home” (37%) and “the views from 30,000 feet” (25%). All respondents were then asked “What do you consider to be the downside to flying?” to which the top responses were “noise and disturbances” (31%) and “a lack of room to move in” (30%).
All respondents were then asked “If you could rate your last flight out of 10, with 1 being the lowest and 10 being the highest, how would you rate it?” Once all of the responses were collated, the average flight was rated as a 7 out of 10.
Wanting to delve a little deeper, all respondents were then asked what aspects they’d like to see introduced or improved on planes in the coming years that would make their flight a more pleasurable experience. When provided with a list of possible responses and told to select all that applied, the top five responses were as follows:
- Quiet zones - 55%
- Access to the Internet - 47%
- More spacious toilets - 44%
- More comfortable seating - 38%
- Increased leg room - 32%
According to the poll, all of those who stated that they would like to see quiet zones introduced were asked why this was the case, to which the majority, 36 percent, stated it was to “get away from crying/noisy children”. Other respondents stated that it was because they’d like “a quiet space to nap without disturbance” (22%) or they ‘work better in quiet spaces’ (19%).
When asked if they felt cabin crew dealt with noise disturbances as well as they could, just one in six respondents (16%) felt noise disturbances were dealt with in a timely manner.
“It’s interesting to hear that so many American travelers would like to see quiet zones introduced on flights, whether that’s to escape the noise and distractions that comes with flying alongside others, or simply because they need peace and quiet to get their head down,” said a spokesperson for www.us.Jetcost.com in a written release. “It’s going to take more than a curtain and a little space to create a noise barrier, but it’s definitely a logistic that airlines should be looking into to keep their customers happy long-term.”