United Airlines Integrates Amazon Alexa for Hands Free Check-In

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The Amazon Echo Dot

United Airlines has announced its newest option for customers to check in and learn about their flights—this time, without the touch of a finger. Starting today, travelers can use the all-new United skill for Amazon Alexa to check in and obtain information about their upcoming flight.

United is the first U.S.-based airline to provide an Alexa skill for Alexa-enabled devices, such as the Amazon Echo and the Amazon Echo Dot. With this new skill, customers can make requests and ask a number of specific questions about their flights, such as:

  • “Alexa, ask United to check me in for my flight.”
  • “Alexa, ask United what is the status of my flight to San Francisco?”
  • Flyers can also ask about on board amenities, with questions like, “Alexa, ask United does United flight 869 have power outlets?”

These features and inquiries will be available to customers who have linked their MileagePlus account with the Alexa interface. Information about their flights will be available to travelers in seconds via Alexa, on the United app, which has been downloaded 29 million times, as well as online or at the airport.

"Every day we connect nearly 400,000 customers to business meetings, loved ones and new adventures," said Praveen Sharma, vice president of digital products and analytics at United. "Introducing the new skill to check in and receive flight information with Alexa is an innovation that gives our customers extra time to prep for a business meeting, play with their children or relax as they get ready for their upcoming flight."

For more information, visit united.com.

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