United Airlines Updates Boarding Process

United Airlines Editorial
Photo by United Airlines

United Airlines reports that it is enhancing its boarding process by providing more space at the gate, a shorter wait in line and improved boarding information.

The changes include reducing the number of boarding lanes from five to two for more space and less time on line. With this spare time, flyers can go to a United Club or lounge or airport restaurants and shops, United said.

People who use the United app can get alerts when boarding has started so that they know when to head to the gate. As time goes on, the airline said that it will expand these notifications to text messages. Updated boarding information is also available on digital displays in the gate area.


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United’s enhanced boarding also includes more perks for some of the airline’s top MileagePlus members:

  • United MileagePlus Premier 1K customers who originally boarded in group one will now be invited to pre-board.
  • UnitedPlus Premier Gold customers will move up in the boarding process from group two to group one.

These changes provide more time for customers to settle into their seats and balance out the number of customers in each of the airline’s five boarding groups. Also, all active duty military members will be able to pre-board instead of just those who are uniformed. Qualifying United credit card holders will continue to get priority boarding in group two.

The enhanced boarding was put into effect at all gates at Los Angeles Airport in February. Starting September 18, the changes will be implemented at more than 1,000 gates around the world.

For more information, visit https://hub.united.com/

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