United Airlines has announced that beginning this fall, it will begin new initiatives to enhance customer experiences at Houston George Bush Intercontinental Airport. The airline carrier said that it promises to offer customers short, more convenient connection times and improved access to more destinations.
This effort, referred to as “rebanking,” will consolidate flight banks from 10 to eight. Houston serves as a connection point for east-to-west travel across the U.S. and Latin America. With the new restructuring, flights are designed to run more efficiently.
The plan, which will begin October 29, will enable the airline to better utilize the approximately 90 gates at the Houston airport as well as improving service by making adjustments to the flight schedule.
There will also be an increase in staffing as well as additional lobby check-in kiosks.
By 2018, United customers at Houston’s airport will see the completion of its $277 million dollar investment in the new C North Concourse. The company said there will be larger gate areas, up-to-date technology, and chef-inspired dining choices.
Earlier this year, United and airport hospitality group OTG announced that they will bring elevated dining and retail locations to United’s terminals. New locations have already begun to open with five of OTG’s award-winning CIBO Express Gourmet Markets and the Republic Grille all located in Terminal E. The markets feature healthy and local options.
United and United Express offers almost 500 flights a day from the Houston airport to more than 170 locations. According to the company, the airline is also one of Houston's largest employers, with more than 14,000 Houston-based employees.