United Simplifies Finding and Using Travel Credits

United has announced that it is giving its customers more flexibility when they need to rebook their travel by helping them find and use their travel credits. Customers can now easily find, apply and combine credits at check-out, as they are automatically displayed as a payment option during the process. This functionality will be available for MileagePlus members first and the airline is working to roll it out to all customers in the near future. Also, beginning next week, United will let customers use their travel credits for extra legroom seats and to pre-pay for checked baggage.     

Using the United app or United.com, customers with an electronic travel certificate (ETC) or a future flight credit (FFC), can enjoy greater options and flexibility. They can combine multiple travel credits such as FFCs or ETCs and soon even combine them and use them on partner airlines. They can also purchase extra legroom seats and pre-pay for checked baggage at the time of check-out besides share travel credits with a friend or family member from wholly unused travel credits issued on or before August 31, 2021.

As customers return to flying with United, they will notice other new service upgrades, including the option to pre-order snacks and beverages online and through the app. 

United has also recently added and upgraded hundreds of aircraft with features like larger overhead bins, seatback entertainment in every seat and fast Wi-Fi. It plans to create 25,000 unionized jobs by 2026, which includes pilots, flight attendants, agents, technicians and dispatchers.

The airline also plans to train at least 5,000 pilots by 2030 through the United Aviate Academy, with at least half being women and people of color. It required all its U.S. employees to receive a COVID-19 vaccination and offered customers the ability to check their destination's travel requirements, schedule COVID-19 tests and more on its mobile app and website. It has invested in emerging technologies to decarbonize air travel, and plans to work with urban air mobility company Archer. It has also invested in aircraft startup Heart Aerospace and made a purchase agreement with Boom Supersonic. It aims to go 100 percent green by 2050 by reducing 100 percent of greenhouse gas emissions.

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