Allianz SmartBenefits Plan Reaches 1.1 Million Insured Customers

Travel insurance
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Allianz Global Assistance has announced that its SmartBenefits program, a program designed to provide customers automatic payments for covered flight delays, has insured over 1.1 million travelers with SmartBenefits plans since its launch in 2018.

Since SmartBenefits began, Allianz has monitored more than 80,000 flight itineraries to issue claims to customers who qualified for fixed-amount proactive payments and “no receipts” claims for travel and baggage delays. By monitoring for qualifying delays and sending fixed payments immediately, Allianz aims to make travel insurance more valuable and easier to use.

Here's a look at how the program works:


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When a customer enrolled in SmartBenefits has a qualifying flight delay of three to five hours (depending on the policy benefit), the company automatically files a claim for the customer and offers three payment options.

Customers can receive typical fixed payments of $100 per person impacted by a qualifying delay on their debit card shortly after entering payment details, while direct deposit payments can be available in 24–48 hours. Alternatively, customers can also choose to receive a check in the mail.

According to Allianz, the most popular insurance plans include the “no receipts” payment option which allows travelers to file travel delay and baggage delay claims online without uploading receipts. The customer is notified of their claim approval status typically within seven days and can receive a fixed-amount payment of $100 per person impacted by a qualifying travel or baggage delay. Customers who provide receipts for reasonable expenses may qualify to receive additional payments, subject to the plan’s daily reimbursement limit.

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