Central Holidays has announced the launch of a technology system aimed at simplifying and enhancing the booking process for travel advisors and group planners. The system, developed over a two-year period with extensive input from industry professionals, includes a comprehensive website designed to streamline the booking of complex tour products and manage intricate travel arrangements seamlessly, all online.
The new system handles both FIT and group travel and offers dedicated portals for advisors, travelers and suppliers. Most notably, the travel advisor portal has streamlined booking capabilities, allowing advisors to facilitate online payments and receive immediate confirmations for their clients. Additionally, advisors can conveniently access their bookings, view commissions and manage quotations through their private portal. The new technology system also incorporates a robust CRM (customer relationship management) tool, offering insights into booking histories for advisors and travelers alike. With the integration of AI for future travel analysis, advisors can anticipate and cater to their clients' needs more effectively than before.
The new website will continue driving travelers to book through their preferred travel advisor. In fact, consumers will only be able to book through an advisor; the site is not a consumer direct site. Consumers are required to obtain a booking code from their preferred travel advisor to make reservations online, ensuring that all bookings are facilitated through advisors. Further, the website will also proactively drive new customers to travel advisors with a new "FIND AGENT" feature. If a consumer does not yet have a preferred advisor, this will serve to bring new customers to travel advisors registered as Central Holidays preferred advisors. Travel advisors can register for free to become a preferred Central Holidays advisor, gaining access to the advanced technology platform designed to optimize their workflow.
Moreover, the system's automated capabilities aim to boost the bottom line for travel advisors while enhancing the overall guest experience. Through the system, advisors can provide personalized vouchers for each traveler to detailed day-to-day itineraries. Integration with travel insurance further adds a layer of assurance.
Agencies looking to learn more about the benefits of working with the destination specialists at Central Holidays can contact the company's Travel Industry Sales Vice President Margie Bell via [email protected].
Related Stories
ALG Vacations Launches Refresher Course for Travel Advisors
St. Kitts Launches Training, Sales Platform for Travel Advisors
ASTA’s Premium Business Summit Kicks Off Aboard Valiant Lady
Avoya Travel Unveils Tech, Commission Enhancements at Conference