Travelport Renews Multi-Year Agreement with United Airlines

Travelport has announced that it has renewed its multi-year agreement with United Airlines. As part of the agreement, Travelport will continue to provide travel agencies real-time access to United’s range of travel content, products and services.

Travelport will also continue to collaborate with United to support its New Distribution Capability (NDC) initiatives and deliver a travel retail experience. Simplified access to United’s NDC content and servicing capabilities launched several months ago with a successful early adopter program is anticipated to be available to all of Travelport’s agency customers soon. With this extended rollout, Travelport-related agencies will be able to easily search, compare and book United’s NDC offers, as well as service NDC bookings, including modifications and cancelations.

While all Travelport customers will have access to United’s NDC content, travel advisors using Travelport+ will be able to access a range of United’s content, fares, and unique offerings all in one place, enhanced by the Content Curation Layer (CCL). This Travelport+ feature minimizes manual tasks using artificial intelligence (AI) and machine-learning (ML) capabilities to provide advisors and travelers a more modern retailing experience with faster search responses, more relevant results and greater accuracy.

“We’re laser-focused on modern retailing and making new content sources, like NDC, easier for travel agents. Our partnership with United Airlines provides a streamlined booking experience with simplified access to United’s dynamic offers and ancillaries to our agency network anytime, anywhere,” said Jason Clarke, chief commercial officer, Travel Partners at Travelport. “Our NDC solution is designed to support travel retailers with complete end-to-end servicing that goes beyond the booking process, allowing agents to easily manage trip changes on the go while offering superior levels of service to their travelers.”

Travelport’s NDC content and servicing solution for United is anticipated to first become available to all agency customers located across the U.S. and the EMEA region this month, with access for agency customers located in countries across Latin America and the rest of the world to follow in the coming weeks.

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