Celestyal has introduced a new trade portal to support travel advisors over the upcoming wave period. Launched globally on December 10, “The Celestyal Compass” will incorporate a new learning platform called “Celestyal Campus.” This will include training modules focusing on areas such as an overview of the brand, life onboard its two-ship fleet, key itinerary information, shore excursions and advice on how to grow sales. The more modules that travel advisors complete, the more stars they will earn, resulting in exclusive benefits from Celestyal.
The Celestyal Compass, will also be a single reference point for advisors to find all marketing assets and information on the latest offers and campaigns. They can sign up at CelestyalCompass.com.
Additionally, Celestyal has introduced a new consumer-facing website as part of its plans to boost digital presence. The new platform introduces several features designed to enhance the customer experience and simplify the booking process. Central to this is the “frictionless booking system” and “personalized customer journeys,” which improve site navigation and allow users to explore areas of interest in greater depth. A new homepage guides visitors through the Celestyal destination hub, leading to detailed itineraries and creating a smoother, more enjoyable booking experience.
An improved itinerary search tool will deliver tailored results based on guests’ preferences and an AI-powered CelestyalPay option will allow guests to plan their pre-purchased specialty food and drinks tab based on their predicted consumption, in order to receive an added bonus amount from the cruise line.
The site also offers enhanced destination content to inspire and inform users throughout their journey, while its mobile-first design ensures a fully optimized experience across all devices.
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