Royal Caribbean Launches Automated Feature to Reservation System

Grandeur of the Seas

Royal Caribbean Cruises Ltd. has introduced a new automated feature to its agent reservation system, Espresso. Now, travel professionals now can go online to seamlessly transfer one or more individual client bookings into their group reservations with Royal Caribbean’s three major brands, meaning more benefits for the guest and the travel partner.

The newest automated functionality is designed to save agents time, shifting more flexibility and control into their hands and turning multiple phone calls into three easy steps. First introduced in 2015, Espresso provides a number of resources designed to offer an intuitive booking experience based on travel partners’ feedback. 

This latest update follows the most recent lineup of features Royal Caribbean has introduced, the most popular being the ability to book into headquarter groups (a cooperative of travel agencies); redeem, share and purchase group amenity points (GAP); and the side-by-side comparison of individual and groups pricing and availability.

FREE CRUISE NEWSLETTER

Like This Story? Subscribe to the Cruise Newsletter!

The latest product launches, deals, sales promotions, and executive appointments in the cruise industry. Keep up on the latest cruise industry news.

Royal Caribbean Cruises Ltd. is a global cruise vacation company that owns and operates three global brands: Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises. Royal Caribbean is a 50 percent joint venture owner of the German brand TUI Cruises, a 49 percent shareholder in the Spanish brand Pullmantur and a 36 percent shareholder in the Chinese brand SkySea Cruises. Together, these brands operate a combined total of 49 ships with an additional thirteen on order as of December 31, 2017. They operate itineraries around the world that call on approximately 540 destinations on all seven continents.

For more information, visit www.rclcorporate.com.

Related Stories

Royal Caribbean Adds Category Swaps and More to Espresso Travel Agent Res System

Travefy Adds 600 New City Guides to its Travefy Pro Platform

Disneyland Resort to Implement Mobile Ordering Service

MSC Cruises Introduces Onboard Artificial Intelligence

Suggested Articles:

Scenic has celebrated the official christening of its new Discovery Yacht, the Scenic Eclipse, in New York City. Here's an inside look at the new…

The Kids Market on Vancouver's Granville Island is a kids' dream and just one of the family-friendly attractions in Vancouver. More here.

A new codeshare agreement and new flights in South America lead this week’s air travel news. Here's what you need to know.