Royal Caribbean Launches Automated Feature to Reservation System

Grandeur of the Seas

Royal Caribbean Cruises Ltd. has introduced a new automated feature to its agent reservation system, Espresso. Now, travel professionals now can go online to seamlessly transfer one or more individual client bookings into their group reservations with Royal Caribbean’s three major brands, meaning more benefits for the guest and the travel partner.

The newest automated functionality is designed to save agents time, shifting more flexibility and control into their hands and turning multiple phone calls into three easy steps. First introduced in 2015, Espresso provides a number of resources designed to offer an intuitive booking experience based on travel partners’ feedback. 

This latest update follows the most recent lineup of features Royal Caribbean has introduced, the most popular being the ability to book into headquarter groups (a cooperative of travel agencies); redeem, share and purchase group amenity points (GAP); and the side-by-side comparison of individual and groups pricing and availability.

Royal Caribbean Cruises Ltd. is a global cruise vacation company that owns and operates three global brands: Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises. Royal Caribbean is a 50 percent joint venture owner of the German brand TUI Cruises, a 49 percent shareholder in the Spanish brand Pullmantur and a 36 percent shareholder in the Chinese brand SkySea Cruises. Together, these brands operate a combined total of 49 ships with an additional thirteen on order as of December 31, 2017. They operate itineraries around the world that call on approximately 540 destinations on all seven continents.

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