Travel management company Carlson Wagonlit Travel has appointed Niklas Andréen as executive vice president and chief traveler experience officer, effective September 2018. Based in London, Niklas will report to Kurt Ekert, president and CEO of CWT, and serve as a member of the CWT executive leadership team.
Niklas will oversee worldwide Traveler Services, which is being rebranded as Traveler Experience to align against CWT’s 3.0 digital strategy and an holistic approach to customer experience across all channels, the company said. He will take over these responsibilities from Matt Beatty, who has decided to leave the company later this year after 25 years with CWT.
Niklas is currently senior vice president and managing director of hospitality, car, digital media, corporate and digital (beyond air) at Travelport, and held several other leadership roles there including leading the integration of Travelport’s digital assets into their business. Niklas also founded two businesses and held consulting positions with Accenture, Connecta and Monitor Company earlier in his career.
Niklas Andréen is a Swedish national and graduate of the Stockholm School of Economics.