Stats: Two in Three Cabin Crew Have Witnessed Violent Behavior

Airplane cabin with passengers
Photo by AlxeyPnferov/iStock/Getty Images Plus/Getty Images

Aggressive and inappropriate behavior can be common on flights, according to new research from flight comparison website The website polled 398 U.S. cabin crew members about what inappropriate behavior they had experienced while working. All poll participants were American citizens, at least 21 years old and had worked as part of a cabin crew for at least 6 months. The survey revealed the following stats:

  • Two in three (67%) had witnessed passengers being aggressive or violent to one another
  • Almost half (48%) of cabin crew members been propositioned by passengers
  • 38% of cabin crew members had been insulted by passengers
  • One in ten (10%) had experienced passengers violence first hand, of these three quarters (75%) sustained an injury as a result

“It’s not appropriate or acceptable to behave disrespectfully to others and a uniform, or being thousands of feet in the air, doesn’t change that,” a spokesperson for said. “Cabin crew members have a right to go about their daily work without these impositions. This behaviour is serious and unlawful; it should be treated with zero tolerance. When you are in a confined space with others it is ever more important to behave in the right way and treat both other passengers and workers around you with consideration.”


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