Delta: Atlanta Operations Have Returned to Normal

Delta aircraft

Delta reports that it was able to resume normal operations Tuesday following Sunday’s massive power outage at its busy Atlanta hub.

All told, the outage caused 1,400 flight cancellations Sunday and Monday. All affected customers had been reaccommodated on alternate flights as of Tuesday afternoon, Delta said. Also as of Tuesday afternoon, 1 percent of bags that needed to be transferred to customers outside of Atlanta remained, and approximately 800 local bags were left to be delivered to their Atlanta-based owners.

Delta has established a dedicated phone line at 888-977-1005 for customers affected by the power outage who need to retrieve their checked bags. The airline is asking customers to call this number rather than going to an airport baggage service office due to congestion.

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Delta is also offering a change waiver for customers flying through December 19. The new ticket must be reissued on or before December 22, with rebooked travel to begin no later than that date. Other airlines offering travel waivers include:

United Airlines is allowing travelers scheduled to fly through December 19 to rebook through December 22 in the originally ticketed cabin (any fare class) and between the original city pair.

American Airlines customers scheduled to fly through December 19 can rebook through December 22 between the same city pair in the same cabin (or pay the difference).

Southwest Airlines customers scheduled to fly through December 19 can rebook in the original class of service or travel standby within 14 days of their original date of travel between the original city pair.

Finally, customers on Frontier Airlines scheduled to fly through December 19 can rebook with new travel to be completed no later than January 1, 2018. Origin and destinations cities may be changed.

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