Hawaiian Airlines has announced the launch of its new Elite Status Extension, a new offering that allows Pualani Platinum and Pualani Gold members to extend their benefits after experiencing a prolonged medical leave.
The program supports Elite members who have gone through a maternal, paternal, or significant medical absence (lasting more than 12 weeks) and were prohibited from flying during that time.
The Elite Status Extension program allows these members to extend their current elite status for one additional year following a medical event without further travel activity. To qualify for Elite Status Extension, a HawaiianMiles member must be a Pualani Platinum or Pualani Gold member at the time that the medical event commences.
For example, a HawaiianMiles member that has Pualani Platinum or Pualani Gold status in 2018 and experiences a medical event in 2018 will have his/her elite status extended through 2019 without further travel activity.
Pualani Platinum and Pualani Gold members who have been granted complimentarily elite status, including gifted and matched status, are not eligible for Elite Status Extension.
Members seeking to qualify for the Elite Status Extension program must contact Hawaiian Airlines at www.HawaiianAirlines.com/EliteStatusExtension after completion of a medical event and must provide a physician’s note or other documentation evidencing the same.
According to a Hawaiian Airlines news release, passengers need to allow up to four weeks for verification and approval. Following approval, the extended status will be reflected in the passenger’s HawaiianMiles account on Hawaiianairlines.com. Hawaiian Airlines shall have sole discretion in determining a member’s eligibility for the Elite Leave program, according to Hawaiian.